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Archive for Customer Service

The Art to Being Open to Opportunities; They Shall Not Pass

“To get something you never had, you have to do something you’ve never done.” ~Unknown We have all heard the stories about the person who is “in the right place at the right time.” We have those friends or a mortal nemesis that walk into the perfect job or achieve the right promotion; they get […]

Problem Identification in Business; The 7 Pillars to Getting to the Real Problem therefore, Solution

As long as consumers have problems or issues, they will always search for solutions, the best keys to the solution. People will always look for better, faster and smarter ways to solve everyday tasks or problems. Problem Recognition Strange as it may seem, even your customers don’t always know they have a problem or a […]

Having the Confidence to Do Things Differently and Teaming it with Outstanding Customer Service

Recently I had two weeks holiday in Singapore. For the first 9 nights we stayed at the Hotel Vagabond.  It’s been open for less than 12 months and created by pulling together a line of shop-houses. We’ve stayed in Singapore a couple of times – in the city and also over towards Chinatown, so we were […]

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